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Coronavirus: COVID 19: To get in touch please email While our phone lines are still open, due to the current situation we will be able to answer emails more promptly.
Next day delivery is now available, as is our personalised book service.
FAAOF recommend that first aid training (other than absolutely essential first aid training) should not restart until after the government has changed the COVID-19 alert status to Level 3. Full statement available HERE. Guidelines on safe, social distanced training available HERE.


Returns Policy

On receipt of delivery, it is your responsibility to inspect the goods and notify us within 3 days of any faults or defects that are found. When such goods are returned to us, they will be promptly repaired or replaced free of charge.

We are also happy to offer a refund on any items returned to us within 14 days of delivery, providing the goods are returned in an undamaged and saleable condition. You will be required to meet the cost of the return shipping unless the goods were supplied to you incorrectly or in a defective condition.

To return any goods, you must first contact us and obtain a Goods Return Number (GRN), together with full instructions for returning the goods.

Please note: We will not accept returns without a valid GRN.

On receipt of the returned goods, we will notify you via email and credit your account with the relevant amount as soon as possible. Due to current situation with COVID-19, this may take longer than the usual 3 days to process.