The Company has established a Quality Management System (QMS), the purpose of which is to ensure that the Company satisfies its customers and supplies products and services that meet their requirements.
The system is designed to ensure compliance with:
The requirements of ISO 9001:2015.
The system has been authorised by the Top Management of the Company. Support for its implementation and compliance with its procedures and policies is a condition of employment for all employees.
The scope of Qualsafe.com’s QMS encompasses:
People: All employees & third parties stakeholders
Products and Services: All products and services associated with and resulting from its operations controlled from its premises at:
City View, 3 Wapping Road, Bradford BD3 0ED.
Processes: All internal business support processes and customer service processes.
1. To successfully transition our Quality Management System to meet the requirements of the revised ISO 9001:2015 Standard and achieve updated certification by mid-2017.
2. To effectively identify, analyse and monitor risks and opportunities and implement appropriate contingency/action plans to minimise risks and seek to maximise opportunities.
3. To continue to periodically measure service satisfaction through the Customer Satisfaction Surveys.
4. To continue the effective use of our Improvement Form procedure to maintain and promote the early identification of potential problems and areas for improvement within our systems, processes and procedures.